Can Social Head Off Denial of Service Attacks?
An ounce of prevention is worth a pound of cure—maybe even more in the case of damaging Distributed Denial of Service (DDoS) attacks on your website. Sophisticated new functionality in NetBase can alert you to an impending attack, enabling you to take measures that can mitigate or avert the attack altogether. Catching a DDoS Early According to the Symantec website, “a denial-of-service (DoS) or Distributed Denial of Service (DDoS) attack involves an attempt to disrupt the normal functioning of a website or web service. In a typical DoS attack, the attacker will overload a site’s server with requests for access [...] Read more →
Can Better Habits Produce Better Content Marketing?
As someone responsible for lead gen who uses content marketing a lot, I’m looking forward to Nate Riggs’s Social Savvy webinar this Wednesday, July 16. There’s a lot of content about social media analytics out there on the web, and it’s getting harder and harder to come up with topics that interest readers and motivate them to download a file or sign up for a demo or take whatever next step you want them to take. Frankly, I could use some new thinking on this subject. Well, that’s apparently just what Nate, who’s president of NR Media Group, is going [...] Read more →
How Marriott Can Use Social to Bring in More Guests
What’s the first thing you’d think of when beginning to research your next vacation? If you said social media, I would be surprised. But according to research published in eMarketer, one in every four leisure travelers worldwide turns to social media for destination inspiration. If you are a marketer or a researcher looking for customer insights, then social is a fabulous place to uncover behaviors, emotions and purchase intent for your brand and campaigns. Sounds interesting? Then, read on about the social insights with NetBase using Marriott Hotels as an example. Also, listen to the webinar that covers this and [...] Read more →
NetBase’s Birth – Can We Build an Innovation Engine?
With the birth of the United States and our July 4th celebration upon us, it makes me think about when NetBase was 1st founded. In fact, NetBase celebrated its tenth anniversary in June. Here’s our founding story and why we came to exist. Understanding Innovation I was a young engineer working at Ariba in 2002, and had spent a year working on an innovative new product. But one day I got word that the project had been cancelled and all the work that my colleagues and I had done was thrown out. It was devastating—all my professional work up to [...] Read more →
Should Social Media Analysis Replace Traditional Marketing Research?
Are we there yet? Has social analysis matured to the point where organizations can stop using surveys, focus groups and interviews and instead rely completely on social insights for marketing research? Or do traditional research methods still have an important role to play, maybe in combination with social analytics? Switching to Social Analysis Before the advent of social networks and social media analytics, companies used qualitative and quantitative techniques such as focus groups, surveys, interviews and ethnographies to do market research. (They still do, of course.) While effective in providing insight into consumer attitudes and behaviors, they’re also expensive, time-consuming [...] Read more →
Customer Engagement Takes Off for American Airlines
We’ve had many requests to share the content from our June 24 Social Spotlight webinar with American Airlines (@AmericanAir), so here it is. Katy Phillips, (@katyphillips) Senior Analyst, Social Communications for American Airlines did a great job of explaining how American uses social for several use cases with a focus on enhancing the customer experience (#CX #engagement). Stats on Social at AA Katy says AA is currently on nine social networks with its largest presence being a 24/7 customer service operation on Twitter and Facebook. AA has a 21-member social team, with 16 of them devoted to Social Customer Experience, [...] Read more →
Can Social Rescue “Declining Business Dynamism”?
Fewer entrepreneurs are starting fewer new businesses. Can social ride to the rescue? The graphic above is from a new report by the Brookings Institution, “Declining Business Dynamism in the United States: A Look at States and Metros.” It charts the entry and exit rates for new business in the U.S. between 1978 and 2011. What it shows is that the U.S. economy has become less entrepreneurial over time. According to the report, “… recent research shows that dynamism is slowing down. Business churning and new firm formations have been on a persistent decline during the last few decades, and [...] Read more →
Social Media Insights – Interview with Eric Enge
A current ad campaign for a financial services firm uses the tagline “Never mistake information for insight.” OK, but how do you avoid doing that? And what’s the difference between the two anyway? To find out, we asked an expert. Defining Types of Social Media Insights First, just to be sure we’re talking about the same thing when we talk about insight, let’s agree to use the definition from Wiktionary: “Knowledge (usually derived from consumer understanding) that a company applies in order to make a product or brand perform better and be more appealing to customers.” Our own work at [...] Read more →
Add This to Your Monday Morning To Do List
We know—Monday mornings are already busy, so you may be thinking you don’t want to add yet another item. After all, the list in this article of recommended tasks is already long enough: “15 Things Successful People Do on Monday Morning.” It’s got good suggestions—some of them common sense, others more insightful—but it occurs to us that there’s a glaring omission. Our addition is both essential and quick, and can help you prioritize other tasks. It’s checking your brand health in social. Two days may have passed since you last took the pulse of your brand, and given how fast [...] Read more →
Get Immediate Feedback When Testing New Menu Items
“From my 40 years of following restaurant operations, the single most important factor to ensuring restaurant survival is testing new products.” — John Gordon, founder, Pacific Management Consulting Group Restaurant consumers crave a perpetual stream of new products and new twists on old ones. But if you’re a multi-unit restaurant operator, adding a new menu item can be costly and risky. That’s why it’s standard practice to test the new item in a few markets before making the decision on whether or not to offer it everywhere. That approach enables you to find out quickly if the item isn’t popular [...] Read more →