Social analytics is a complex endeavor – that’s why we pride ourselves on providing unparalleled customer support and training for the brands we work with. With the launch of NetBase 360, that training and support just got even better.
Our success is only as good as our customers’ success – so we designed the NB 360 Customer Success Program specifically to enable our clients to get up and running quickly, while also empowering them to refine their efforts to achieve any business goals. Here’s what you’ll find in the new NB 360 customer portal:
- A vast array of knowledge articles, FAQ, and help documentation
- Easy access to customer support
- Online video tutorials and self-paced e-learning curriculum
- Regularly updated webinars to keep you informed of new product capabilities
- “Talk to the Expert” sessions for challenging use cases
The best part? These informative tools are free to all NetBase customers – because we want you to become experts at analyzing the data that matters to you. But, of course, we’re always here to help when you’ve got bigger goals in mind.
This short video offers an overview of NB 360’s features – followed by a more detailed look at all that’s contained in our new forum:
Knowledge from the start
Getting started shouldn’t require a lot of ramp-up time, so we’ve made onboarding easy with our comprehensive quick start program. An initial review to clarify business goals and customize your training curriculum provides direction out of the gate – then you set the pace as you learn more.
Whether you’re new to social media listening, or looking to unlock more nuanced analytics, NB 360 shows you how. With access to knowledge articles, best practices, video tutorials, webinars, common use cases, key configuration recommendations, and more, you’ll be an expert in no time. And online help is only a click away when you get stuck.
With so much to explore, you’ll need help from time to time, and our knowledgeable support team is there for you. From the most basic questions, to one-on-one brainstorming in “Talk to an Expert” sessions, we provide expertise from our years of experience working with top global brands and agencies. Whatever the use case, we’ll help you figure things out.
Value added services
When you need even more, NetBase has a number of offerings to meet your needs beyond NB 360. We’ve got personalized onboarding that includes ongoing social topic maintenance and dashboard/report customization, as well as ad-hoc reporting services to keep key stakeholders informed. We’ll even create customized training and stakeholder workshops to keep your entire team in the loop with your social goals and strategy.
Our customers are our number one priority. We’re proud when we’re recognized for our efforts by entities like Forrester, TrustRadius and G2 Crowd, and especially so when we hear from our clients directly – but that doesn’t make us stop working to be even better at exceeding customers’ expectations.
Our customer-first focus demands we offer nothing but the best knowledge, content, and support to empower our brands to stay at the top of their categories. NB 360 is the newest component of that constant evolution.
We can’t wait to hear what you think of it.
For more about NB 360, watch this space for info on our upcoming webinar – or reach out today to get started!
- Customer Reviews Put Netbase At The Top Of G2 Crowd’s Grid℠ For Social Media Suites
- How To Analyze Social Media Analytics – Social Media Analytics Guide (Part 3)