Can now reconnect with the “voice” of the customer and respond with highly effective, impactful products.
Uses NetBase solutions to measure the success of its crisis communications on social platforms.
Can pinpoint and react to timely trends so they can immediately respond to customers requests and issues.
Ability to track real-time customer engagement enables efficient customer support and internal operations.
Instantly allows them to nimbly address and adapt to audience feedback.
A useful tool that gives them the ability to easily track and provide real-time social media data to clients.
With NetBase’s on-demand research and brand/event monitoring capability, SAP can respond to customers quickly and sell through social platforms more efficiently.