This weekend, it’s all about burgers and beer, hotdogs, watermelon, and where you buy them. Just in time for Memorial Day, we’re introducing our Brand Passion Index. The Index uses our ConsumerBase tool to analyze consumer passion for brands in various categories. Each month, we’ll come up with something fun and publish the results on the NetBase blog.

Since Memorial Day is the official start to the barbequing and picnic season, the Index looked at the source of all that fun — grocery stores. According to the Index, the most loved store with the highest emotional involvement is Costco, closely followed by Whole Foods. Walmart is the most hated of all the brands analyzed. Consumers are dispassionate about Safeway and Kroger, they merely like them.

got burgers bpi

In this graphic, the amount of sentiment and chatter about a brand is indicated by the size of the bubble, while the placement of the bubble shows the intensity of passion.

Here are some sample verbatim surfaced in ConsumerBase:

Love Costco….always quality and almost always the best price so you don’t have to shop around.”

I love Costco like most everyone else, I stock up on the same host of essentials at Costco-dog food, toilet paper, paper towels, nutrigrain bars (my girls love ‘em), diet coke (’cause I’m a diet coke whore), baby wipes and pull-ups for my youngest, great toys and supplies for the holidays, camera memory sticks, and DVDs, especially Disney ones.”

“As much as I hate Walmart, when it comes down to it, there is nowhere else in this town to buy half of the things I need, and I’m certainly not going to spend the gas money to drive down to Dayton to buy what I want.”

“One Sunday in March 2010 was just another ordinary day to shop at Walmart (Believe me, I hate it.) in Washington Township, New Jersey – people were grocery-shopping in the supercenter, kids were throwing their usual tantrums in hopes for gaining toys, and teens do their pranks there.”

To generate the Index, ConsumerBase reads online conversations and extracts the meaning from those conversations, capturing the intensity of emotions that consumers express about a brand. The combination of passion level and amount of chatter determines the involvement level. For more about ConsumerBase, click here.

Next up: June and Father’s Day fun.

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Lisa Joy Rosner

Hot off the Social Media Presses The Brand Passion Index, other cool ConsumerBase insights, and thoughts on understanding the social media universe from Lisa Joy Rosner, NetBase CMO.

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Lisa Joy Rosner On May - 26 - 2010

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5 Responses so far.

  1. Seth Grimes says:

    Lisa Joy, looks useful.

    Are you familiar with animated bubble charts, pioneered by Gapminder and now available most visibly (sorry) through the Google Visualization API? See http://code.google.com/apis/visualization/documentation/gallery/motionchart.html . It would be cool if you could add a time dimension to your chart with animation to show change in the Brand Passion Index over time.

  2. Thanks for the tip Seth, I will check it out! We should connect again, I really want to show you the tool in action. I hope all is well.

  3. Thanks Seth. Yes, I am familiar with it for many years. It’s a great example of showing the time dimension in a bubble chart. Stay tuned …

  4. [...] are more passionate about that love than they are for any other supermarket in the US, according to the newly launched NetBase Brand Passion Index, which measures the intensity of consumer passion [...]

  5. [...] that we debuted the Brand Passion Index…and in fact, it was a year ago tomorrow that our first BPI on grocery store shopping for Memorial Day hit my blog. Memorial Day is always cause for me to [...]

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Authors

  • Jens Tellefsen
    Jens Tellefsen
    VP of Product Management
  • Lisa Joy Rosner
    Lisa Joy Rosner
    Chief Marketing Officer
  • Michael Osofsky
    Michael Osofsky
    Chief Innovation Officer
  • Peter Caswell
    Peter Caswell
    Chief Executive Officer