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SOCIAL MEDIA ANALYTICS FOR BRANDS

Global brands need social insights they can trust to empower teams to make the best decisions for the business. You can rely on NetBase for the industry’s fastest, most accurate, and deepest social analytics, whether you’re in Marketing, PR, Product Management or Customer Care.

“As one of the first brands to test NetBase Audience 3D for our Mobile App launch, we’ve found that we could engage with our consumers on a deeper, more human level that further drives them to be brand champions.”

Mihir Minawala

Manager of Social, Industry & Competitive Intelligence, Taco Bell

“NetBase is one of the strongest global social listening and analytics tools in the market. Their new interface makes customized dashboard creation a breeze.”

Omri Duek

Manager, North America Social Center, Coca-Cola

“We have scaled use of NetBase to all of our global teams including 700+ users in 42 languages. NetBase is used cross-functionally for various use cases.”

Andrew Ashton

Social Media Analyst, YUM! Brands

NETBASE SOCIAL MEDIA ANALYTICS EMPOWERS GLOBAL BRANDS

YOUR ROLE: BRAND MARKETING

You need to understand what consumers are saying about your brand. Right Now.

SOLUTION: BRAND HEALTH


  • Track voice of the customer
  • Understand your category and benchmark against your competitors

YOUR ROLE: DIGITAL MARKETING

You need to know how your marketing campaigns are performing. Right now.

SOLUTION: CAMPAIGN MANAGEMENT


  • Measure campaign performance real-time
  • Identify top-performing campaign elements
  • Target and track custom audience segments

YOUR ROLE: PUBLIC RELATIONS

You need to identify emerging crises to stop them before they start.

SOLUTION: ISSUES TRACKING


  • Track emerging topics live
  • Monitor brand reputation by region or globally
  • Get warning alerts on emerging issues

YOUR ROLE: CUSTOMER CARE

You need to proactively find and respond to detractors to help deflect calls and maintain brand loyalty.

SOLUTION: CUSTOMER EXPERIENCE MONITORING


  • Understand drivers of customer experience issues
  • Efficiently route issues for quick resolution

CUSTOMER SUCCESS

Our team will get you up and running fast with VIP Onboarding.
  • We work with you to understand your business challenges
  • VIP Onboarding is tailored to your brand’s needs
  • Become a power user with training webinars, consultations, and online resources

INDUSTRY SOLUTIONS THAT DELIVER REAL BUSINESS VALUE

NetBase has a proven track record with leading brands from over 30 industries, including retail, consumer goods, food and beverage, travel, media and entertainment, telecom, software, and others. Our Customer Success team works closely with clients to achieve business results specific to their industry.

                             

SPEAK WITH A NETBASE EXPERT TODAY. LEARN HOW YOU CAN PUT SOCIAL TO WORK FOR YOUR BUSINESS.

REQUEST A CONSULTATION