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NATURAL LANGUAGE PROCESSING

MAKE SMARTER, FASTER BUSINESS DECISIONS

Aggregating customer experience data is only meaningful when you can extract accurate insights. But language changes across channels: from short phrases on social media, to long-winded reviews on digital forums, or sarcastic survey responses and other forms of customer service feedback. Add to that slang, abbreviations, and global context and you’re facing a big challenge when it comes to capturing any true meaning from customer feedback.

You need sharp, accurate and relevant customer insights taken from all sources of customer data – and no one delivers this faster than NetBase.

Our patented Natural Language Processing (NLP) engine delivers the most nuanced and accurate understanding of human language at scale across 199 languages. And we’re not just talking about your average sentence tone, but a robust Natural Language engine that surfaces and analyzes sentiment for every subject in the sentence. You will gain deep understanding of customer preferences, passions, and behaviors to drive your customer experience initiatives and make smarter, faster business decisions.


SPEND LESS TIME ANALYZING, MORE TIME STRATEGIZING

The NetBase platform understands language at the deep NLP level. This means not only recognizing patterns in human emotions, behaviors and sentiment drivers but using them to analyze millions of conversations at the push of a button, and revealing actual conversation streams and other filters like domains, gender, author name, geo-location, and more. Our platform does the heavy lifting of organizing observations and structuring them to help you synthesize and identify strong, customer insights that will fuel every aspect of your business.


  • Patented, proprietary technology and 10+ years of single-minded focus
  • Hand-curated rules for the most powerful and accurate insight extraction
  • Constant system updates to keep up with communication evolution, lexicon changes, and new expressions

TURN UNSTRUCTURED DATA INTO ACTION

Customer experience data can be found everywhere including social media, surveys, focus groups, CRM data, chat logs, and support forums to name a few. But given that 90% of this data is unstructured makes it difficult and time consuming to analyze. NetBase applies deep NLP across all sources of customer experience data to eliminate data silos and create a single unified voice of your customer – one that drives strategic business decisions.


  • Collect, analyze, and correlate all customer data to surface insights with confidence and consistency
  • Eliminate errors and reduce the latency for delivering critical insights to the business
  • Improve organizational alignment and increase business agility with meaningful customer insights and a unified customer voice

DELIVER OUTSTANDING CUSTOMER EXPERIENCES

Empowered with the best analytics, your CX team will be completely in tune with your customer voice and data-driven programs. You will understand the opinions, emotions, and intent shared by customers at every stage of the customer journey and will be able to create outstanding customer experiences that boost engagement, drive revenue, and increase retention.


  • Improve your customer focus to deliver more personal and relevant customer experiences
  • Identify opportunities throughout the customer journey to increase engagement and improve satisfaction
  • Effectively track brand sentiment and passion over time to measure your progress

JOIN THE HUNDREDS OF CUSTOMERS THAT ARE ALREADY USING NETBASE.

REQUEST A DEMO