VOICE OF THE CUSTOMER: SURVEY
INCREASE BRAND LOYALTY WITH BETTER CUSTOMER EXPERIENCE
When you understand the people behind the metrics – including their opinions, frustrations, and wants – you can create experiences that customers love. Instantly act on issues that are dragging down customer sentiment. Track changes in perception over time with powerful trending and benchmarking. Bring survey data from any source into NetBase for the most powerful, automated customer experience analytics avaialable. We integrate with Qualtrics, Satmetrix, SurveyMonkey, Quick Paid Surveys, Fluid Surveys, Client Heartbeat, QuickTapSurvey, MintVine, Yotpo, and more.
DRAMATICALLY IMPROVE YOUR NPS PERFORMANCECompanies with NPS programs report 30% growth rates that outperform the market. Improve your NPS performance by understanding the opinions that drive promoters and what needs to be done to transform passives to promoters.
- Get a clear overall read of unstructured feedback affecting your NPS
- Know in seconds why promoters are promoting and detractors are not satisfied
- Turn passives into promoters by knowing what specific changes can be made to positively impact their experience
We have scaled use of NetBase to all of our global teams including 700+ users in 42 languages. NetBase gives us vision to unowned social conversations that we were previously blind to. On many occasions, it has saved the bacon by allowing us to see issues bubbling up before going viral.
BUILD YOUR NEXT BEST SELLER WITH GLOBAL CUSTOMER INSIGHT
Product surveys give you the insight you need to grow your revenue with new and evolved offerings. Maximize the impact of customer survey feedback with the most accurate automated analysis.
- Discover your customer segments’ real needs through aggregated insights of survey verbatims
- Understand the root cause of dissatisfaction with your existing products so you can evolve them
- Gain global understanding of product and service feedback across 199 languages
DELIVER INCREDIBLE CUSTOMER EXPERIENCES
Customer loyalty hinges on your ability to go above and beyond customers’ expectations. Capture a unified voice of the customer so your company can create differentiated customer experiences that will speak to them personally, and keep them coming back for more.
- Centralized customer experience portal to fuel every aspect of your business
- Know the experiences that are winning the hearts and minds of customers, by segment
- See and fully understand how your customer experience investments are affecting customer loyalty