SOCIAL MEDIA MONITORING: SEAMLESS INTEGRATION
Combine valuable social listening data with other data sources to develop actionable insights to fuel all aspects of your business. NetBase provides real-time integration options with leading business enablement platforms to increase business efficiency and improve customer experience.
ENGAGE AND DELIVER OUTSTANDING CUSTOMER EXPERIENCENetBase integrates with Spredfast and Hootsuite platforms to deliver the most advanced publishing solutions. Understand conversations as they happen and respond instantly to deliver an incredible customer experience. Post content clients and prospects care about, and on channels they choose.
- Capture all customer conversations across multiple channels
- Segment conversations by issues that matter to you such as customer care, location, author influence, and more
- Engage directly with customers to deliver timely responses and improve customer satisfaction
VISUALIZE YOUR ENTIRE BUSINESS IN ONE PLATFORMBring all the data, all the people and all the insights needed to run your entire business on one intuitive platform. Through our NetBase connector, Domo users gain an all-encompassing snapshot, in real-time, that incorporates business data and customer insights.
- Streamline business data for more visibility and enhanced strategic planning
- Make faster, more informed decisions with a real-time consumer insight snapshots
- Connect business operations directly to your target audience and capture real-time responses
SEAMLESS INTEGRATION WITH VIRTUALLY ANY APPLICATIONIntegrate customer experience data into third party reporting tools and management systems to provide a unified solution for enterprise analytics and reporting using NetBase APIs.
- Create a single, unified view of your customer voice
- Reduce customer care costs by finding conversations that matter most
- Improve customer satisfaction by decreasing response and resolution time