Our Natural Language Processing (NLP) understanding is almost always right. But now and then, due to nuances and complexities in the English language, the results you see may not always be. So, we added the ability to easily fix anything our NLP engine didn’t get right. If you see something wrong in a chart you can simply “Right-Click” on the Insight and make it right. In the example below, the Workbench classified “kill Osama” as a negative associated with Obama. [...]

We are excited to announce a number of significant improvements to the Insight Workbench (new name for the ConsumerBase product). We improved our Likes & Dislikes insights, added domain filters to Topics, and further increased our Twitter and Facebook coverage.