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Social Media Analytics Software

Social media empowers your customers to instantly share their feedback and expectations. But are you listening? NetBase applies next-generation artificial intelligence (AI) across all social media sources so you can hear every customer, engage with them, and grow their loyalty.

Social media empowers your customers to instantly share their feedback and expectations. But are you listening? NetBase applies next generation artificial intelligence (AI) across all social media sources so you can hear every customer, engage with them, and grow their loyalty.

NEXT GENERATION AI DELIVERS 2X BETTER RESULTS

Our patented next generation Artificial Intelligence (AI) engine delivers the most nuanced and accurate understanding of human language at scale. And we’re not just talking about your average sentence tone, but a robust collection of technologies that surfaces and analyzes sentiment for every subject in the sentence.

Gain deep understanding of customer preferences, passions, and behaviors to drive your customer experience initiatives and make smarter, faster business decisions.

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CAPTURE ALL CONVERSATIONS ABOUT YOUR BUSINESS

NetBase offers a complete understanding of both customer perception and satisfaction across 300M+ social media sources where your customers are active.

  • Instantly see what customers are sharing across Twitter, Facebook, Instagram, YouTube, Tumblr, Reddit and much more
  • Tap into Blogs, forums and review sites for in-depth opinions affecting your brand opinion
  • Act globally with social coverage spanning 99+ countries and 199 languages
  • Stay relevant with analysis of the latest emojis and language

COMPARE OWNED vs. EARNED CONTENT PERFORMANCE

Gain actionable insights with a complete view of your brand, campaign, product, and service across your owned, earned, and partnered content.

  • Instantly see how your owned, earned, and partnered media is affecting social conversations
  • Adjust your strategy in real-time by identifying the most engaging content
  • See how partnerships are contributing to your brand perception and which require your attention

GET YOUR VISUAL BRAND ANALYTICS

Over 3 billion images are shared on social every day. NetBase next-generation artificial intelligence (AI) enabled Image Analytics and Photo Concepts show you how your business is portrayed in this visual world.

  • Expand your business insights by knowing every time your brand appears in a picture
  • Find inspiration for outreach efforts from seeing the most popular user generated content
  • Track sponsorship ROI and identify new partnership opportunities
  • Monitor reputation risks when your logo is used in inappropriate context

CAPTURE LOCATION-BASED CUSTOMER FEEDBACK

Pinpoint conversations, down to the street corner, to capture feedback at every step of the customer journey. Simply define an area and have every geo-tagged post on Twitter – even if your brand is not mentioned.

  • Improve campaign effectiveness by understanding local or regional trends and conversations
  • Optimize messaging effectiveness by analyzing conversations around your event or store locations
  • Get real-time alerts on fire words or operational issues in specific locations so you can act fast

BE THE FIRST TO KNOW WHEN THINGS CHANGE

Our AI-powered NetBase Alert suite provides the most comprehensive real-time notifications and keep you informed when unexpected spikes in activity happen for your brand, product, or issue. Using advanced machine learning, NetBase analyzes historical performance to see what is normal for given day and time and alerts you when metrics hit outside the usual range.

  • Get immediate notification with all the information you need to take action.
  • Avoid crises by responding in real-time
  • Identify when influencers are unsatisfied with your brand experience
  • Amplify your message by responding instantly when a celebrity mentions your brand

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