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Customer Service Goes Public

Customer Service Goes Public

It used to be an advertiser’s world. Newspapers, magazines, radio, and television shows were but mere vehicles for the advertisers paying the bills. Soap operas derived their very name from the commercials featured during broadcast. Where are the soap operas...
Has Global Luxury Fashion Hit A Bubble?

Has Global Luxury Fashion Hit A Bubble?

Whether you call it a bubble or a hiccup, luxury fashion is experiencing head on disruption. Having enjoyed a protracted, seemingly incombustible luxury brand sales surge for several years, the luxury fashion bubble is now plagued with unprecedented disruption on...
Global Fashion Month Skirts the Mold

Global Fashion Month Skirts the Mold

Fashion’s ecosystem is experiencing a back to the future swing. I’m not referring to the 90s wide-legged women’s pantlegs sailing down the runways – sure to trip up any New York fashionista the moment she steps off a curb – but rather, an existential...