by Carol Feigenbaum | Jun 12, 2020 | Social Listening, Social Media Intelligence, Social Monitoring
The big question every UK business is facing will soon be answered – when we open will they come? Digital consumer intelligence helps uncover how things will look, as well as trouble spots that shops should pay attention to during these early days of reopening....
by Robyn Lindars | May 6, 2020 | Covid-19, Sentiment Analysis, Social Monitoring
A brand crisis can begin in many ways – and most often it comes out of nowhere. Whether it’s caused by a marketplace disruption or a negative social media post, it pays dividends to have an agile crisis plan in place to help your brand adapt to the unexpected....
by Robyn Lindars | May 1, 2020 | Executive Insights, Social Analytics, Social Monitoring
There’s no doubt that the COVID-19 pandemic has people scrambling to make ends meet. Those in the financial services industry have to stay on their toes to develop ways forward that are fluid and accommodate day-to-day fluctuations. Our 2020 Financial Services Best...
by Carol Feigenbaum | Apr 17, 2020 | Covid-19, Social Monitoring
Brand passion is about more than measuring the volume of social content or sentiment. It’s about the intensity of the passion that customers have about your brand. And brands’ COVID-19 responses have triggered fluctuating consumer passion. Let’s see how that looks,...
by Paige Leidig | Apr 16, 2020 | Covid-19, Executive Insights, Social Monitoring
Many brands have stepped up to fill societies’ needs in the midst of the COVID-19 pandemic. They’ve been listening to the conversation of the local and global community and are consequently being met with consumer love. Here’s how they’ve been able to pivot so quickly...
by Paige Leidig | Apr 10, 2020 | Covid-19, Social Listening, Social Monitoring
Being stuck inside has most of the world getting reacquainted with their spatula and mixing bowls. With everyone cooking at home right now, this gives brands opportunities, if they’re listening! Tracking trends of coronavirus cooking around the world reveals...
by Paige Leidig | Apr 2, 2020 | Covid-19, Executive Insights, Social Monitoring
As consumers everywhere are faced with product shortages, what is considered disposable and what can be re-used has changed amid the outbreak of the Coronavirus. And you can color businesses and consumers Covid-green, from these supply chain disruptions. What...
by Kimberly Surico | Mar 31, 2020 | Covid-19, Social Monitoring
Knowing how to effectively handle crisis situations is critical if a company is to survive a PR nightmare. Most brands think they know what to do, but do they know what not to do? Here are the top 7 things brands should not do in a crisis. The Essentials In business,...
by Janson Wigo | Mar 22, 2020 | Covid-19, Executive Insights, Social Monitoring, Trends
One of Quid’s most powerful text analysis use cases is to help companies and brands identify and prepare for potential PR crises. Our software allows you to identify what blogs, social media, and publications are saying about your organization so you can identify the...
by Harvey Ranola | Mar 20, 2020 | Covid-19, Marketing, Social Listening, Social Monitoring
With no real end of the Coronavirus, aka Covid-19 in sight, how will companies and brands reach sports fans on their couches, when so much of their regular advertisements are typically tied up in live sports? Next Generation AI-powered consumer and marketing...
