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Brands Capturing Consumer Hearts & Attention

Understanding consumer habits is key to brands seeking to capture consumer hearts and attention. And brands are finding that the importance of differentiating their offering for distinct segments is super important this pandemic season for precisely that reason. So,...
Unlock CX Stories: 2019 EMEA Report

Unlock CX Stories: 2019 EMEA Report

  Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. Why, then, are brands failing to make the most of this insight? Why are very obvious customer needs and wants left unmet in many categories? And what can brands...

Agency Watch: Consistency is a Brand Killer

Agency Watch: Consistency is a Brand Killer

We’ve all heard that consistency is essential to brand marketing, and it is – till it isn’t. And that point is when it crosses the line and becomes a brand killer. It isn’t the consistency so much as repetitive tactics, but that’s an easy hole to fall into in an...

Black Friday vs Cyber Monday Social Sentiment

Black Friday vs Cyber Monday Social Sentiment

Black Friday has become a holiday for the shopping obsessed, or the savings obsessed, whichever you’d call it. But the Black Friday in-store frenzies are fighting hard against Cyber Monday online savings. Which will win out? And why does this intel matter to brands?...

7 Things NetBase Customers Are Thankful For

7 Things NetBase Customers Are Thankful For

As the U.S. celebrates Thanksgiving, we wanted to take a moment to express how thankful we are for the amazing brands we serve. And, it turns out, NetBase customers are thankful for us as well! Here are seven reasons why: 1. Thankful for Superfast Social Media Buzz...

Bad Data Series: Atari Doesn’t Like Apples

Bad Data Series: Atari Doesn’t Like Apples

Join us as we analyze memorably misinformed business decisions in our “Bad Data Series.” We’ll explore the many ways the wrong social analytics solution, offering inaccurate insight, could result in brands misunderstanding potential market opportunities. And missing...

When Tech Talks Tough, But Can’t Follow Through

When Tech Talks Tough, But Can’t Follow Through

Not all analytics technology incorporates the very latest capabilities, but that doesn’t stop them from talking the walk. What’s really going on behind that scenes when it comes to the very latest – and amazing – artificial intelligence available to brands? We have...

Social Media Industry Report 2019: Consumer Packaged Goods

Social Media Industry Report 2019: Consumer Packaged Goods

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. And we have a preview to get you excited about the possibilities! CPG Gold Rush Jumping right in, let’s kick it off...

How eCommerce Brands Can #RiseAndShine Like Kylie

How eCommerce Brands Can #RiseAndShine Like Kylie

Kylie Jenner is an online powerhouse. Kylie doesn’t sell her cosmetics in stores – and she doesn’t overly promote her products online either. Yet, she sells out regularly. So, how can eCommerce brands #RiseAndShine like Kylie? Let’s find out! You can be sure Kylie’s...

The Power of Transparently Sourced Social Insight

The Power of Transparently Sourced Social Insight

The power of capturing online insight is lost when brands do not have access to what’s informing it. Transparently sourced social insight is table stakes today, or it should be. Because if the accuracy of the insight gathered cannot be confirmed, it is of little value...

2019 Holiday Gifts: Gen Z and Millennial Picks!

2019 Holiday Gifts: Gen Z and Millennial Picks!

Tis’ the season to discover what consumers are clamoring for and then sort out how to offer it! Our latest Social Media Industry Report 2019: Holiday Gifts: Gen Z & Millennial Picks shares that exact intel. It’s focused on top generational picks, and is here just...

Bad Data Series: Fashion Café Flops Fantastically

Bad Data Series: Fashion Café Flops Fantastically

Join us as we analyze memorably misinformed business decisions in our “Bad Data Series.” We’ll explore the many ways the wrong social analytics solution, offering inaccurate insight, could result in brands misunderstanding potential market opportunities. And missing...

Bee Influencer Creates Environmental Buzz on Social Media

Bee Influencer Creates Environmental Buzz on Social Media

Some influencers generate more buzz than others, of course. But none do it quite as well as a “B” the bee influencer! Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Is an animal influencer in your brand’s...

Brand Influencers Skilled at Capturing Consumer Trust

Brand Influencers Skilled at Capturing Consumer Trust

Consumers are a fickle bunch, with audiences falling in and out of love with brands every minute. Compounding the challenges - they have trust issues. Lots of trust issues. So, brand influencers who are genuinely skilled at capturing – and keeping - consumer trust are...

Social Analytics Research Supports Eco-friendly Fashion

Social Analytics Research Supports Eco-friendly Fashion

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. The results are inspiring from a sustainability standpoint. And they’re downright exciting from a customer experience standpoint! With social insight regularly...

NetBase LIVE Takes Over New York City!

NetBase LIVE Takes Over New York City!

It’s the day we’ve been eagerly anticipating all month – NetBase LIVE New York! A day full of social analytics expertise from industry leading brands and equally impressive participants seeking in-depth answers. High expectations all around. Let’s see how it went!...

Measuring Awareness on Instagram Once The Likes Are Gone

Measuring Awareness on Instagram Once The Likes Are Gone

Brands know that vanity metrics, specifically ‘likes,’ are meaningless without understanding the “why” behind them. But that doesn’t mean they’re ready to do without them. And measuring awareness on Instagram once the likes are gone is a real concern for businesses –...

When Smart AI Isn’t All It’s Cracked Up To Be

When Smart AI Isn’t All It’s Cracked Up To Be

Having artificial intelligence powering your brand’s social analytics is table stakes, but AI comes in a variety of iterations these days – and yes, there’s such a thing as “old AI” at this point! And when smart AI isn’t all it’s cracked up to be, your brand’s health...

Brands Failing Post-Sale in Latest CX Report

Brands Failing Post-Sale in Latest CX Report

Brands put lots of work in to capturing an increasingly complex consumer base. And they’re experiencing enormous success with strategies informed by next generation AI-powered social analytics. But they’re still failing in a key phase of the CX journey - post-sale....