SOCIAL MEDIA ANALYTICS FOR BRANDS
“As one of the first brands to test NetBase Audience 3D for our Mobile App launch, we’ve found that we could engage with our consumers on a deeper, more human level that further drives them to be brand champions.”
“NetBase is one of the strongest global social listening and analytics tools in the market. Their new interface makes customized dashboard creation a breeze.”
“We have scaled use of NetBase to all of our global teams including 700+ users in 42 languages. NetBase is used cross-functionally for various use cases.”
YOUR ROLE: BRAND MARKETINGYou need to understand what consumers are saying about your brand. Right Now.
SOLUTION: BRAND HEALTH
- Track voice of the customer
- Understand your category and benchmark against your competitors
YOUR ROLE: DIGITAL MARKETINGYou need to know how your marketing campaigns are performing. Right now.
SOLUTION: CAMPAIGN MANAGEMENT
- Measure campaign performance real-time
- Identify top-performing campaign elements
- Target and track custom audience segments
YOUR ROLE: PUBLIC RELATIONSYou need to identify emerging crises to stop them before they start.
SOLUTION: ISSUES TRACKING
- Track emerging topics live
- Monitor brand reputation by region or globally
- Get warning alerts on emerging issues
YOUR ROLE: CUSTOMER CAREYou need to proactively find and respond to detractors to help deflect calls and maintain brand loyalty.
SOLUTION: CUSTOMER EXPERIENCE MONITORING
- Understand drivers of customer experience issues
- Efficiently route issues for quick resolution
CUSTOMER SUCCESSOur team will get you up and running fast with VIP Onboarding.
- We work with you to understand your business challenges
- VIP Onboarding is tailored to your brand’s needs
- Become a power user with training webinars, consultations, and online resources
INDUSTRY SOLUTIONS THAT DELIVER REAL BUSINESS VALUENetBase has a proven track record with leading brands from over 30 industries, including retail, consumer goods, food and beverage, travel, media and entertainment, telecom, software, and others. Our Customer Success team works closely with clients to achieve business results specific to their industry.