RESOURCES AND EXPERTISE TO TRANSFORM YOUR BUSINESSWhether you’re just getting started with social analytics or are a long-time practitioner, you can count on NetBase to help you improve your social intelligence and transform your business. All NetBase customers receive our comprehensive NetBase 360 enablement and success program designed to make you productive from day one.
NetBase 360 delivers:
- A portal loaded with documentation, FAQ, and knowledge articles.
- Full access to customer support.
- Engaging online video tutorials and customized e-learning curriculum.
- New product capability webinars to keep you up to speed on the latest innovations.
- Talk to the expert sessions for challenging use-cases.
“I like that the NetBase platform is easy to use and offers a lot of possibilities for visualization of the collected data. NetBase’s Knowledge Base is very useful and thorough.”
ONBOARDING AND ENABLEMENTWe want to get your social analytics program off to a running start. Our comprehensive “quick start” program is available to all customers including self-paced e-learning curriculum, video tutorials, talk to the expert sessions, and more! Our team of experts is available for personal consultations to discuss best practices, help you work through your specific use-cases, and interpret the data. These expert consultations along with a tailored curriculum are designed to ensure you have a successful onboarding so you exceed your goals. The onboarding includes:
- Initial kick off to review business priorities and discuss your onboarding and training needs.
- Quick start, self-paced training curriculum enables every user to learn at their own time and pace.
- Tailored learning curriculum optimized to meet your business goals and make you productive from day one.
TRAINING AND EDUCATIONTake your social intelligence and NetBase skills to the next level with on-going training, custom learning solutions, and our extensive knowledge base of best practices and other helpful resources. Join our informative Listen Up! webinars to learn about our exciting new products that deliver additional value to you. The NetBase 360 portal delivers:
- A one-stop shop for all users to get training, ongoing education, quick answers, and access to NetBase support.
- A comprehensive Knowledge Base of articles and resources on common use cases, best practice methodologies, and key configuration recommendations.
- Listen Up! product webinars that will keep you abreast of the latest product releases and advanced capabilities that make NetBase an important part of your social strategy.
EXPERT ADVICE AND SUPPORTWith NetBase, we are here to enable your success! Discuss best practices and use-case specifics with our skilled technical advisors. For customers with specific needs or more complex questions, our solutions consultants are available for personalized guidance via our “Talk to an Expert” sessions.
- Technical support is available to answer basic questions, review open cases, and request product enhancements.
- One-on-one “Talk to an Expert” sessions are available to discuss on-going projects or “brainstorm” on new initiatives.
- Best practices informed through years of experience working with the leading global brands and agencies.
VALUE ADDED SERVICESSometimes you need more help, and NetBase has you covered! Above and beyond our NetBase 360 Success program, we offer professional implementation, expert consulting, and strategic advisory services to maximize results for even the toughest use cases.
- Our Social Accelerator program is a comprehensive service that gets clients up and running quickly, including personalized onboarding, creation and on-going maintenance of social topics, and customized dashboards and reports.
- Ad-hoc and ongoing reporting services deliver additional value to your social analytics data to inform key stakeholders and drive all aspects of your business.
- Customized Training & Stakeholder Workshops align your business priorities and social monitoring strategy to increase effectiveness and maximize results.