SOCIAL MEDIA MONITORING: INSTANTANEOUS ALERTS
The only constant is change. Be the first to know when and how changes impact your customer satisfaction. NetBase Alert suite provides the most comprehensive real-time notifications with all the information you need to take action.
ANY MENTION ALERTIs someone talking about an issue you can’t afford to ignore? Get immediate notification wherever you are with all the information you need to take action.
- Avoid crises by responding in real-time when an influencer is unsatisfied with your customer experience
- Amplify brand satisfaction by responding instantly when a celebrity posts about your business
- Know when a competitor starts a new campaign or mentions your brand
ANY METRIC ALERTGet alerted when an important metric for your business or issue changes. Alerts enable you to catch problems and manage risks immediately.
- Set an alert for any metric important to you such as number of posts, impressions, sentiment, passion intensity, negative comments, and more
- Track campaign performance with notifications when brand mentions hit your desired milestone
- Take action when your product exceeds the threshold of negative mentions per day
TRIGGERED ALERTSSome events are impossible to predict, but you can’t miss them, and still have to react fast – and smart technology allows you to do just that. Triggered Alerts keep you informed when unexpected spikes in activity happen for your brand, product, or issue.
- Look at history to set what is normal for given day and time and an alert is sent when metrics hit outside the usual range
- Amplify your brand even when events outside your monitoring scope happen
- Easily adjust event strength and stamina to control the volume of triggered alerts you receive