SOCIAL MEDIA MONITORING: LIVE AND FULLY CONFIGURABLE REPORTS
Having a tangible, real-time view of your customer voice helps you communicate the value of customer experience analytics internally. NetBase reports deliver actionable insights for executive stakeholders to improve all aspects of business including Marketing, Operations, and Customer Care.
LIVE REPORTSShare any real-time NetBase dashboard with executives and key stakeholders using password protected “live links.” Secure hyperlinks can be shared via email or text message with authorized users to provide real-time insights with the click of a mouse.
- Optimize staff productivity and improve information flow within the organization
- Provide single-click access to real-time insights for critical decision making
- Allow execs to dive into more detail without complex navigation or training
SCHEDULED REPORTSKeep executives and team members informed with regularly scheduled reports delivered to their inbox at user-defined intervals. Customized dashboards can be automatically delivered as PDF files at user defined frequencies including Daily, Weekly, and Monthly.
- Improve internal communication by sharing insights with executive stakeholders at regular intervals
- Create opportunities for key stakeholders to match business insights with social insight and customer experience data
- Eliminate excessive demands on your time to generate ad-hoc reports