What is Social Listening?
Tuning into what consumers are saying tells you everything you could ever need to know about your audience – allowing you to say exactly the right thing when you speak.
3 Things you Need to Know
- Social media listening is searching the web and the social space to see what’s being said about your company, your competitors and other topics of interest.
- There are dozens of different ways to use social listening for your business.
- Natural language processing (NLP) is key to obtaining accurate customer sentiment.
What is "Social Listening" for
Are demographics useless then? No – but they’re not the end-all-be-all. Demographics give you a starting point – that audience you assume you have. But when you delve into psychographic attributes you’re often surprised to discover your audience is more expansive than you realized.
How to gain better results with Social Listening?
- Segments of “feel-alike” users – those with shared interests they are passionate about, because emotion is what drives social sharing.
- Which channels your audience is most active on – they might not be the ones you expect.
- The content, topics, and trends your audience can’t help but interact with and share.
- Who your Advocates and Influencers are that drive the most engagement.
- Where is the most opportunity to connect with audiences psychographic attributes.
Social Listening Articles
In times of pandemic you need distraction to keep a level of normalcy in your life. Enter Joe Exotic, who is only one charismatic leap from our current surreal state, to another more deliciously seasoned consomme of mind-blowing realities. There will be no spoilers...
Cauliflower pizza. Buffalo cauliflower. Cauliflower crackers. It seems that no matter what you’re craving these days, chances are, there is a healthier alternative made out of none other than . . . cauliflower. Are you doing your part to take advantage of this trend...
As the fear of a global pandemic is upon us, consumers are being forced to adapt to new ways of living and socializing, as school and work closures leave millions in seclusion at home. While the population wrestles with the closing of stores, restaurants, and banks,...