What is Social Media Sentiment Analysis?
Social Sentiment analysis is the use of natural language processing (NLP) to analyze social conversations online and determine deeper context as they apply to a topic, brand or theme. Our net sentiment score and brand passion index show how users feel about your brand and compares across your competitors.
Identify emotions and depth of feeling
Emotions – big bold, volatile, passionate emotions – are the driving force behind everything social users share. If you don’t have a way to analyze all that shared sentiment, you can’t possibly know what matters most to the people you want to love your brand. To make the most of Social Media Sentiment Analysis, you’ve got to monitor conversations to learn two key things:
• Whether consumers’ emotions are positive or negative (Net Sentiment).
• How strong those emotions are (Passion Intensity).
When viewed through the lens of conversations about your brand, these combined metrics – measured on a scale from -100 to +100 – establish Brand Passion, a critical value in determining what actions you need to take next. To make that decision, you’ve got to look beyond your brand and get to know your audience intimately.
Ways You Can Use Sentiment:
- Evaluating Your Brand’s Health
To better understand consumer’s feelings towards your brand, it’s important to understand their social sentiment. This insight can lead to driving your understanding of feelings about your company, product, or service.
The ROI can be significant by using an automatic sentiment analysis solution to obtain an overview of brand health.
- Dealing with a Crisis
Social sentiment can deliver signals into shifts in your brand health.
A spike in negative posts about your brand can lead to a crisis. Your PR department can use social sentiment tools to find the root of the problem and establish a plan to correct this negativity.
- Understanding the Competition
Social sentiment is great in providing a better understanding of how your product or brand is perceived compared to the competition.Once you understand your competitors sentiments, you can use to develop new and innovative ways to change the conversation about your brand.
Learn More About Sentiment Analysis:
Social Media Sentiment Analysis
A high-profile sponsorship can be a sweet deal for a brand – and it doesn’t get more high-profile than NASCAR. It was a very big deal for NASCAR to sign Monster Energy to the third ever, multi-year, premier series entitlement deal, which was extended to a second year...
Team bonding is important on and off the field – and the same goes for companies. It’s challenging to work with people you can’t stand, or at least understand to some extent. WhatsApp is helping teams of every variety bond via messages and it’s a sort of social...
If you’ve ever wished for a crystal ball to know which trends would take off next, you’re not alone. Understanding both short- and long-term trends is crucial to brand survival. If you don’t respond to consumer whims, your competitors surely will – and you might miss...