VOICE OF THE CUSTOMER: DIGITAL CHANNELS
JOIN THE THOUSANDS OF CUSTOMERS THAT ARE ALREADY USING NETBASE.
PRODUCT REVIEW SITES
90% of customer buying decisions are affected by online reviews, making digital channels a key priority for brands to understand and influence.
- Gain a real-time read of customer reviews that are affecting your brand perception and sales right now
- Compare sentiment on key products and brand values to measure how perception changes with your marketing campaigns
- Engage loyal customers and influencers to focus conversations on brand topics you’d like to highlight
Forums are a goldmine of user-generated content affecting customer perceptions and shaping the conversation around your brand, products, competitors, and the industry.
- Discover the most discussed topics for your brand and industry
- Actively monitor forums to find potential PR and crisis situations before they emerge
- Understand the root cause of dissatisfaction with your existing products and engage with authors and influencers to mitigate complaints
- Gain international feedback on your brand and product across 199 languages